Frequently Asked Questions

We accept M-Pesa, credit/debit cards (Visa, Mastercard), and bank transfers. All payments are processed securely through our trusted payment partners.

You can modify or cancel your order within 2 hours of placing it by contacting our customer service. Once the order has been processed for shipping, changes cannot be made.

Enter your discount code in the "Promo Code" field during checkout and click "Apply". The discount will be reflected in your order total before payment.

Yes! Our website uses SSL encryption to protect your personal and payment information. We never store complete credit card details on our servers.

Delivery within Nairobi typically takes 1-3 business days. Other areas in Kenya take 3-7 business days. International shipping takes 7-14 business days depending on the destination.

Yes! We offer free shipping on orders over KSh 5,000 within Nairobi. For other areas, shipping costs are calculated at checkout based on your location.

Once your order ships, you will receive an email with tracking information. You can also track your order by logging into your account and viewing your order history.

Yes, we ship to select countries. International shipping rates and delivery times vary by destination. Contact us for specific country availability.

We accept returns within 14 days of delivery. Items must be unworn, unwashed, with original tags attached and in original packaging. Some items like intimate wear are final sale.

Contact our customer service team via email or phone with your order number. We will provide you with return instructions and a prepaid shipping label if applicable.

Once we receive your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.

Yes! Subject to availability, we offer size exchanges. Contact us within 14 days of delivery to arrange an exchange. Additional shipping may apply.

Most of our headwear should be hand washed in cold water with mild detergent. Lay flat to dry and avoid direct sunlight. Check individual product labels for specific care instructions.

Yes, but always use a low heat setting and iron inside out. For delicate fabrics, use a pressing cloth between the iron and garment to prevent damage.

Store turbans flat or loosely rolled in a cool, dry place away from direct sunlight. Avoid hanging to prevent stretching the fabric.

Click on the account icon in the header and select "Register". Fill in your details and verify your email address to complete registration.

Click on "Login" and then "Forgot Password". Enter your email address and we will send you a link to reset your password.

Log into your account and navigate to "Account Settings". Here you can update your personal details, shipping addresses, and password.