Returns & Refunds

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Item must be returned within 14 days of delivery
• Item must be unworn, unwashed, and in original condition
• All original tags must still be attached
• Item must be in its original packaging
• Proof of purchase (order confirmation) is required

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Intimate wear and undergarments
• Items marked as "Final Sale" or "Non-Returnable"
• Customized or personalized items
• Items that have been worn, washed, or altered
• Items without original tags or packaging

How to Initiate a Return

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

• Refunds are processed within 5-7 business days
• The refund will be credited to your original payment method
• M-Pesa refunds are processed directly to your registered number
• Bank/card refunds may take an additional 3-5 business days to appear

Please note that original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

Want to exchange for a different size or color? We're happy to help! Subject to availability, exchanges can be arranged within 14 days of delivery.

Contact our customer service team to check availability and arrange your exchange. If the new item has a price difference, we'll process the appropriate charge or refund.

Damaged or Defective Items

Received a damaged or defective item? We sincerely apologize! Please contact us within 48 hours of delivery with:

• Your order number
• Photos of the damaged/defective item
• Description of the issue

We will arrange for a replacement or full refund, including any shipping costs.

Need Help?

Our customer service team is here to assist you with any return or refund questions.